Refund Policy

1. Our Guarantee

At Studio Elysia, we take pride in the quality and freshness of our flowers. If you are not satisfied with your order, please contact us within 24 hours of delivery and we will work to make it right.

2. Eligibility for Refund

Refunds or replacements may be issued in the following cases:

• Flowers arrive damaged or wilted beyond normal expectations
• The wrong product was delivered
• Delivery was significantly late (more than 2 hours past the scheduled window)
• The order was not delivered at all

3. How to Request a Refund

Please contact us via email at flowershop.elysia@gmail.com or call +34 614 508 353 within 24 hours of the scheduled delivery. Include your order number and photos of the received product if applicable.

4. Resolution Options

Depending on the situation, we may offer:

• A full or partial refund to your original payment method
• A replacement delivery at no extra cost
• Store credit for a future order

5. Non-Refundable Situations

Refunds are not available in the following cases:

• Change of mind after delivery has been made
• Minor variations in flower color, size, or arrangement (natural product variations)
• Recipient was not available and delivery was left as instructed
• Request made more than 24 hours after delivery

6. Cancellations

Orders may be cancelled for a full refund up to 24 hours before the scheduled delivery time (4 hours for same-day delivery). After this window, the order cannot be cancelled as preparation may have already begun.

7. Processing Time

Refunds are processed within 5–10 business days after approval. The time it takes for the refund to appear in your account depends on your payment provider.

8. Contact

For refund requests or questions:
Email: flowershop.elysia@gmail.com
Phone: +34 614 508 353